all of you, by design
Data Protection Complaints Procedure
Binder Community Limited · No. 17058768
1. Purpose and scope
This procedure explains how to complain about how Binder handles personal data, and how we deal with such complaints. It applies to complaints from users and other individuals about our data protection practices.
2. Your right to complain
You can complain to us about how we handle your personal data. You also have the right to complain to the Information Commissioner’s Office (ICO). We aim to resolve your complaint ourselves first.
3. How to complain
Use the in-app ‘Data Complaint’ channel, or email us:
Please tell us your name and contact details, what your complaint is about, and what you would like us to do.
4. How we handle your complaint
• We will acknowledge your complaint within 72 hours.
• The DPO / privacy lead will investigate and we will respond substantively within one month of receipt, extendable for complex complaints (we will tell you if we need longer and why).
• We will explain our findings, any action we are taking, and how to escalate if you remain dissatisfied.
5. Escalating to the ICO
If you are unhappy with our response, you can complain to the ICO: ico.org.uk; helpline 0303 123 1113; Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. The ICO generally expects you to raise your complaint with us first.
6. Recording and learning from complaints
We log all data protection complaints, our handling and outcomes, and review trends to improve our practices. This record also evidences our compliance.
7. Related rights
If you want to exercise a data protection right (such as access or erasure), see the ‘Your rights’ section of our Privacy Policy and our Data Subject Rights procedure; we will treat a rights request under that process.